NEOX Infinity
Platform & Application
A platform that makes buildings perform. Connecting systems, data, and services.
The app is the visible experience. The platform is the operational value.
NEOX Infinity combines a premium user application with a full building integration, data and operational intelligence layer.
NEOX Infinity Platform supports building performance by turning use cases into live services, data flows, dashboards and operating workflows.
NEOX INFINITY APP
The workplace experience layer
One mobile entry point for access, bookings, services, news, offers and feedback across the building.
FEATURE 01
Visitor Management
Create a professional guest journey from invitation to arrival and building access.
Features
• Appointment scheduling
• Visitor pass flow
• QR / mobile-ready arrival
• Access-connected journey
• Visit history
Benefits
• Modern branded reception
experience
• Reduced manual coordination
• Clearer audit trail of expected and arrived guests
• Multi-site consistency
• Visits can link to rooms, parking and arrival communication
FEATURE 02
Digital Badge & Mobile Access
Replace fragmented badge handling with a mobile-first access
experience.
Features
• Digital badge
• Wallet-ready credential support
• Access-control integration
• Door and lift journey support
• Access mode settings
Benefits
• Simpler arrival
• Faster issuing, updating and revoking of credentials
• Portfolio flexibility across different access systems
• Lower onboarding and replacement effort
• Access becomes part of the wider workplace journey
FEATURE 03
Space Booking
Unify desks, meeting rooms and shared spaces in one consistent booking journey.
Features
• Desk maps, floors and zones
• Free-desk booking with choice of method
• Groups, attributes and zone permissions
• Historical and real-time capacity reporting
• Team areas and seating preferences
Benefits
• Clear desk journey
• Better team planning
• Higher desk utilization
• Clear floor planning
• Stronger workplace governance
FEATURE 04
Parking Experience
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Digitalize parking journeys from reservation to arrival.
Features
• Shared and dedicated parking logic
• License Plate management
• System connection and zone status
• Visitor parking support
• Growth path for public parking
Benefits
• Easier commuter experience
• Fair allocation
• Operational visibility
• Fewer manual exceptions
• Expandable parking model
FEATURE 05
Service HUB
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One digital front door for shared workplace services and amenities.
Features
• Browse amenities, availability and capacity
• Time slots, rules, history and receipts
• Service HUB entry and promoted amenities
• Waitlists, reminders, sync and usage data
Benefits
• One booking front door
• Higher shared-space utilisation
• Clearer operating control
• Scalable portfolio model
• Monetisation-ready service journeys
FEATURE 06
Help Ticketing & Emergency
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Give users one place to request help, report issues & receive building info.
Features
• FAQ knowledge base
• Category based helpdesk intake
• Notification centre case updates
• Response time and resolution workflow
• Emergency alerts and escalation path
Benefits
• Faster resolution
• Clear communication
• Better safety messaging
• Lower user frustration
• Service insight
FEATURE 07
Notifications & Personalization
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Deliver relevant building messages without creating communication noise.
Features
• Profile and password management
• Language, building and legal settings
• Notification preferences
• Notification centre and selected audiences
Benefits
• More relevant communication
• Higher app adoption
• Better multi-country rollout
• Stronger user trust
• Improved engagement
FEATURE 08
Smart Lockers
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Make personal storage visible, flexible and easy to manage.
Features
• Live availability
• Flexible reservation rules
• Type and location selection
• Rule-based assignment
• Utilisation reporting
Benefits
• Secure storage
• Hybrid-ready experience
• Better space usage
• Integrated workplace flow
• Easier administration
FEATURE 09
Community News Feed & Offers
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Turn the workplace app into a visible building communication channel.
Features
• News and voucher publishing
• Drafts, links and multilingual content
• Categories, files and promoted content
Benefits
• Clearer communication
• Higher engagement
• Stronger property identity
• Better targeting
• Operational control
NEOX INFINITY APP FEATURE
Community News Feed & Offers
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Turn the workplace app into a visible building communication channel.
Features
• News and voucher publishing
• Drafts, links and multilingual content
• Categories, files and promoted content
Benefits
• Clearer communication
• Higher engagement
• Stronger property identity
• Better targeting
• Operational control
NEOX INFINITY APP FEATURE
Events & Engagement
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Manage the full occupier event journey from promotion to registration and follow-up.
Features
• Event publishing, archive and check-in
• Participant admin actions
• Media, waitlists and reminders
• Targeted and multi-building events
Benefits
• Higher participation
• Less admin effort
• Stronger community
• Consistent rollout
• Better guest readiness
FEATURE 10
Events & Engagement
Manage the full occupier event journey from promotion to registration and follow-up.
Features
• Event publishing, archive and check-in
• Participant admin actions
• Media, waitlists and reminders
• Targeted and multi-building events
Benefits
• Higher participation
• Less admin effort
• Stronger community
• Consistent rollout
• Better guest readiness
FEATURE 11
Map & Wayfinding
Help users understand where to go inside the building.
Features
• Floor selection and floor-plan view
• POI filtering
• Key amenity lookup
• Visual building orientation
• Lightweight in-app access
Benefits
• Faster self-navigation
• Easier amenity discovery
• Lower support dependency
• Better user confidence
• Stronger workplace experience
FEATURE 12
Private Delivery
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Bring personal parcel handling into the same workplace service layer.
Features
• Parcel registration
• Arrival notifications
• Routing logic
• Pickup confirmation
• Parcel history
Benefits
• Safer handovers
• Lower reception workload
• Higher occupier convenience
• Consistent service rules
• Better service transparency
FEATURE 13
Restaurant & Catering
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Connect food and beverage services directly to the workplace app.
Features
• Digital menus
• Pre-order and collection
• Dietary filters
• Meeting catering
• Order status and payment
Benefits
• Less queueing
• Better everyday experience
• Improved meeting hospitality
• Higher amenity usage
• Demand insight
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NEOX INFINITY PLATFORM ADMIN
The control layer behind the building experience
Configure buildings, services, permissions, journeys and operating logic from one central platform.
FEATURE 01
Service
Management
Manage every service from one central location.
Application administration is the control point for services, users, configuration and daily platform behaviour.
Expanded details
• Manage available modules and services
• Configure application behaviour and service visibility
• Support admin, receptionist and operator workflows
• Keep changes controlled and auditable
FEATURE 02
Tenant & Role-Based
Governance
Clear responsibility and full control at every level.
Support a flexible hierarchy from portfolio to building, tenant, user and operational roles with clear acces rights.
Expanded details
• Global, portfolio, building and tenant hierarchy
• Role-based permissions for users and operators
• Audit logs
• Separate scopes for admin, reception and facility teams
• Governance model ready for multi-building operation
FEATURE 03
Centralized Building
Configuration
Configure the building logic behind the app.
Manage spaces, rules, services, journeys and operating logic across one or multiple buildings.
Expanded details
• Define buildings, floors, zones and service availability
• Configure booking, visitor, parking and locker rules
• Set tenant-specific or building-level service logic
• Support local differences while keeping a common platform model
FEATURE 04
Wellbeing
Intelligence
Improve comfort before complaints become issues.
Help operators understand how indoor environmental conditions affect comfort, productivity and workplace experience.
Expanded details
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Indoor comfort trend analysis
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Temperature, humidity, CO₂ and air quality visibility
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Comfort deviation detection
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Space-level wellbeing performance indicators
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Recommendation logic for comfort-related adjustments
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Correlation between occupancy, comfort and user experience
FEATURE 05
Occupancy & Utilization
Intelligence
Turn space usage data into better workplace decisions
Help operators and workplace teams understand how spaces are actually used across floors, zones, meeting rooms and shared areas.
Expanded details
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Occupancy and utilization trend analysis
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Underused and overused area detection
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Meeting room and desk usage visibility
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Booking versus actual usage comparison
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Peak-time and low-demand pattern detection
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Space optimization recommendations based on real usage data
FEATURE 06
System Health
& logs
Make operation traceable, visible & easier to control.
Help operators identify recurring system issues, abnormal events, repeated alarms and operational patterns hidden inside technical logs.
Expanded details
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System event and alarm log analysis
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Repeated fault and recurring issue detection
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Abnormal system behaviour identification
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Equipment and subsystem health visibility
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Prioritization based on frequency, severity and operational impact
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Traceable operational history for investigation and reporting
FEATURE 07
White-Label & Portfolio
Configuration
One product foundation, many branded experiences.
Branding, services and user journeys can be configured without changing the product foundation.
Expanded details
• Building and tenant-level branding
• Configurable home-screen tiles and modules
• Portfolio-ready service templates
• Reusable operating model with local flexibility
NEOX Infinity Platform versus Traditional Tenant Apps
One premium digital experience for people. One connected data and operating layer for the building.
CAPABILITY
TRADITIONAL TENANT ENGAGEMENT APPS
NEOX INFINITY PLATFORM & APPLICATION
Design focus
Designed for interaction, not operation.
Designed for real-world building performance.
Daily utility
Limited functionality: communication, visitor handling and space booking.
Frictionless daily experience across building services.
Integration depth
No deep integration with building systems.
Unified app and full building integration: access, parking, elevators, BMS, IoT, AV and CAFM.
Efficiency output
No real operational impact.
Reduced operational cost potential and better space utilization.
Retention & trust
Low daily engagement after onboarding and no measurable effect.
Higher tenant satisfaction, data-driven journeys and measurable building performance.
AI readiness
No reliable building data foundation for AI.
Integrated events, KPIs and operational data prepared for analytics, automation and AI readiness.